Contact Us
Get in Touch with Us
Have questions, concerns, or need assistance? We’re here to help. Reach out to us and we’ll get back to you as soon as possible.
We are fully committed to delivering your videos within the timeframe you selected at checkout. Once your videos are ready, we will send an email containing the download link.
If you haven’t received your email after the expected time, please make sure to check your Junk or Spam folder. Sometimes, email providers mistakenly filter our messages — and while it’s out of our control, we understand how frustrating that can be.
Tip: Searching your inbox for "Oldstorytolife.com" or "Your Animated Video is Ready!" may help you find it faster.
If you've checked your Spam folder and still can't find the email, it’s possible that your inbox rejected or blocked our message. In that case, please feel free to Message Us Directly, or use the contact form below — we’ll be happy to resend it and make sure you receive everything.
And please, before opening a dispute on PayPal, kindly check your Spam folder — we’re here and ready to help, always 💙
Contact Information
If you have a question, check out our Frequently Asked Questions page for instant answers.
Business Hours:
Our team is available to assist you:
- Monday – Friday: 8:00 AM – 5:00 PM (GMT+7)
- Weekends: Responses may take a little longer, but we’ll get back to you promptly!
Email Support:
For general inquiries or support, email us at: support@oldstorytolife.com We aim to respond within 24 hours.
Online Support:
Get in Touch with Us
If you’d like to contact us directly from our website, fill out the form below: