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Payments & Refund Policy
Payments & Refund Policy
Effective Date: 01/01/2025
At Old Story to Life, we strive to ensure a smooth and transparent experience for our customers. Please carefully review our Payments & Refund Policy before purchasing any of our services.
1. Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Payments processed securely via PayPal (Visa, MasterCard, American Express, etc.).
- PayPal Accounts: Customers can pay directly through their PayPal accounts.
All transactions are protected by PayPal’s secure payment gateway to ensure the safety of your financial information.
2. Currency
- All prices listed on our website are in USD (United States Dollars).
- Any currency conversion fees are the responsibility of the customer and depend on your bank or payment provider.
3. Payment Terms
- Payment is required in full at the time of placing an order.
- Services will only begin once the payment is successfully processed.
By completing a payment, you confirm your agreement to our Terms of Use and Payments & Refund Policy.
4. Refund Policy
Our services involve personalized and creative work, which limits the eligibility for refunds. However, we strive to ensure customer satisfaction and will consider refunds under the following conditions:
Eligible Refund Scenarios
- Non-Delivery of Services: If we are unable to deliver the agreed-upon service within the promised timeframe, you may request a refund.
- Errors in Final Deliverables: In cases where the final product contains significant errors due to our fault, we will either correct the issue or issue a partial/full refund if corrections are not possible.
Non-Refundable Scenarios
- Change of Mind: Refunds will not be provided if you change your mind after the project has started or been delivered.
- Customer Errors: Refunds will not be granted for errors caused by incorrect or incomplete information provided by you.
- Subjective Dissatisfaction: Refunds are not issued based solely on personal preferences or dissatisfaction unless the product significantly deviates from the agreed-upon scope.
5. Revisions and Modifications
- Each customer is entitled to one (1) free round of minor revisions to the final product.
- Additional revisions or significant changes outside the initial scope may incur additional charges, which will be communicated in advance.
6. Cancellations
- Orders can only be canceled if the request is made before work on the project begins.
- Once the project is in progress, cancellations are not permitted.
7. Delivery Policy
- Digital Deliverables: Completed videos or animations will be delivered via email or a secure download link.
- Delivery times will be communicated during the order process and may vary depending on the complexity of the project.
8. Disputes and Resolution
If you are dissatisfied with our service, please contact us at the earliest opportunity. Our team is dedicated to resolving any concerns promptly and ensuring you are satisfied with the outcome.
9. Contact Us
For any questions or concerns regarding payments or refunds, feel free to contact us:
Old Story to Life
Website: https://oldstorytolife.com
Email: support@oldstorytolife.com
Phone: +84.89999.1428
Address: Linh Anh Tech. Investment Co., LTD
No. 39 TT16, Van Phu Urban Area, Phu La Ward, Ha Dong District, Hanoi, Vietnam, 12122
By making a purchase with Old Story to Life, you acknowledge that you have read, understood, and agree to the terms of this Payments & Refund Policy.