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FAQs
Your Questions, Answered
Everything you need to know about turning your old photos into captivating videos. If you have more questions, feel free to contact us!
General Questions
1. What is this service about?
We transform your old photos into animated, captivating videos that bring memories to life. It’s a way to preserve your cherished moments with a modern and emotional twist.
2. Who can use this service?
Our service is for anyone who wants to turn their static photos into lively, shareable videos. Perfect for preserving family memories, creating gifts, or simply celebrating the past.
3. What kind of photos can I upload?
You can upload scanned or photographed images of your old photos. We recommend high-resolution images for the best results. Faded or slightly damaged photos are fine, as we include basic photo restoration.
Process & Delivery
4. How does the process work?
The process is simple:
- Upload your photo on the product page.
- Choose the delivery option: 15-hour or 72-hour turnaround.
- Complete payment securely via PayPal.
- Sit back while our team animates your photo and delivers your video via email.
5. How long does it take to receive my video?
You can choose between:
- 15-hour delivery: For faster results.
- 72-hour delivery: For standard turnaround.
Delivery times start after we receive your order and photo.
6. Can I request changes to my video?
Yes! Free revisions are included with every video. If you’d like adjustments, simply reply to the email we send with your video.
Privacy & Security
7. Will my photos and videos be shared publicly?
No. We respect your privacy. Your photos and videos are processed securely and will never be shared without your explicit consent.
8. How are my photos stored?
Your photos are stored temporarily during the production process. Once your video is delivered, all images are permanently deleted from our system.
9. Are the example videos on your site real customer submissions?
Some of the examples are shared by real customers who have granted us permission. Other examples are from sample projects to show the transformation process.
Technical Questions
10. What format will the video be in?
Your video will be delivered in MP4 format, which is compatible with most devices and platforms.
11. What resolution will the video be?
We deliver videos in HD resolution (1080p) to ensure the best quality for sharing and viewing.
12. Can I upload multiple photos?
Currently, our service processes one photo per order. If you’d like to animate multiple photos, simply place separate orders for each.
Payment & Pricing
13. What payment methods do you accept?
We accept PayPal, which ensures secure and hassle-free transactions for our customers.
14. Are there any additional costs or hidden fees?
No. The price you see on the product page is the final cost. There are no hidden fees.
15. Can I cancel my order?
If your photo has not yet been processed, you can request a cancellation and receive a full refund. Once we’ve started work, cancellations are not possible.
Still Have Questions?
If your question isn’t listed here, feel free to reach out to us via our Contact Us page or email us at support@oldstorytolife.com.